What is e-business?
e-business or electronic business is the use of electronic communication and digital information processing technology in business transactions, such as the exchange of goods and services between buyers and sellers. It is an umbrella term that encompasses multiple aspects:
- Online commercial transactions between and among organizations and individuals
- Integrated business processes, such as customer relationship management, supply chain management and enterprise resource planning
- The application of technology, such as the Internet, to support commercial activities
In the early days of e-business, it was limited to B2B (business-to-business) transactions, such as the exchange of goods and services between companies. Nowadays, e-business covers a wider range of activities, including B2C (business-to-consumer) transactions, customer service and support, online auctions, and web-based advertising. Many companies are turning to e-business solutions to streamline their processes and increase their efficiency. For example, a company can use a CRM (customer relationship management) system to manage customer data and improve customer service. It can also use a supply chain management system to track inventory and manage orders. E-business also plays an important role in the global economy. Companies around the world are using e-business solutions to connect with customers, suppliers, and partners in new and innovative ways. This can lead to cost savings, improved customer satisfaction, and increased profits. In conclusion, e-business is an important component of modern business. It can help companies streamline their processes, increase their efficiency, and reach new customers around the world.Wikipedia – E-businessWikipedia – Business-to-businessWikipedia – Business-to-consumer