KPI driver
KPI driver, or key performance indicator driver, is a metric that directly impacts the performance of a specific key performance indicator (KPI). These drivers are crucial in understanding the factors that influence the success or failure of achieving a particular KPI.
For example, if a company’s KPI is to increase customer satisfaction, some KPI drivers could include:
- Response time to customer inquiries
- Quality of products or services
- Customer feedback and reviews
By tracking and analyzing these KPI drivers, organizations can identify areas for improvement and implement strategies to enhance overall performance.
Key takeaways: KPI drivers are essential for measuring and monitoring the success of KPIs. By identifying and focusing on these drivers, businesses can proactively improve their performance and achieve their goals.
For more information on KPI drivers, you can visit Wikipedia.