Attrition Rate
Attrition rate, also known as churn rate, is a metric used to measure the rate at which employees or customers leave a company within a certain period of time. It is an important metric for businesses to track as it can indicate the overall health and stability of the organization.
For example, a high attrition rate among employees can be a sign of poor job satisfaction, lack of career growth opportunities, or ineffective management. On the other hand, a high attrition rate among customers can indicate poor product quality, customer service, or competition.
Companies can calculate their attrition rate by dividing the number of employees or customers who left during a specific time period by the total number of employees or customers at the beginning of that period, and then multiplying by 100 to get a percentage.
It is important for businesses to analyze their attrition rate and take steps to reduce it in order to improve overall performance and profitability.
For more information, you can visit the Wikipedia page on Attrition Rate.